Refund and Returns Policy for Startopinn

Effective Date: January 7, 2025

At Startopinn, we strive to ensure customer satisfaction with every purchase. However, we understand that sometimes you may need to return an item or request a refund. This Refund and Returns Policy outlines the terms and conditions under which returns and refunds are accepted. By purchasing products on our website, https://startopinn.com, you agree to the terms stated in this policy.

1. Return Eligibility

You may return eligible items within 30 days of receiving your order for a refund or exchange. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unopened, and in the original condition it was received.
  • The item must be in its original packaging with all tags, labels, and accessories intact.
  • The item must not be marked as “Final Sale” or “Non-returnable” on the product page.
  • Proof of purchase is required, such as the order number, receipt, or invoice.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards or digital products.
  • Personalized or custom-made items.
  • Items marked as “Final Sale” or “Non-returnable.”
  • Perishable goods or health and hygiene items.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@startopinn.com within 30 days of receiving your order. Provide the following information:

    • Order number and date of purchase.
    • A description of the item(s) you wish to return.
    • The reason for the return.

  2. After reviewing your return request, we will provide you with instructions on how to proceed, including whether you need to obtain a return authorization (RA) number.

  3. Please ensure that you pack the item securely in its original packaging to avoid damage during return shipping. You are responsible for the return shipping cost unless the return is due to a defective or incorrect item.

4. Return Shipping

  • The cost of return shipping is the responsibility of the customer unless the return is due to a mistake made by Startopinn (such as sending the wrong item or a defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item if it is lost or damaged in transit.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method used at the time of purchase.
  • If you paid by credit card, it may take 7-10 business days for the refund to appear on your account, depending on your bank or card issuer.
  • Refunds for gift cards will be issued as store credit or a replacement card.

Please note that shipping charges are non-refundable unless the return is due to an error on our part.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same procedure as for a return. You may return the original item for a refund and place a new order for the replacement item. The shipping cost for the new order will apply.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@startopinn.com. We will provide a return shipping label at no cost to you and arrange for a full refund or exchange, depending on your preference.

In the case of a damaged item, please include photos of the damage when contacting us so that we can resolve the issue promptly.

8. Cancellations

Orders can only be canceled before they are processed for shipment. If you wish to cancel your order, please contact our customer service team as soon as possible at info@startopinn.com. Once your order has been shipped, it cannot be canceled, and you must follow the return process outlined above.

9. Late or Missing Refunds

If you have not received your refund after the appropriate processing time, please check with your bank or credit card company first. If there is no resolution, please contact us at info@startopinn.com for assistance.

10. Changes to the Refund and Returns Policy

Startopinn reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes.

11. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to our customer service team at:

Startopinn
1216 E 11th Ave
Winfield, Kansas (KS)
Phone: (620) 221-0496
Email: info@startopinn.com
Website: https://startopinn.com