Refund and Returns Policy

Updated on: March 12, 2025

At Startopinn, we strive to ensure that every piece of art you purchase meets your expectations. Please review our policy below regarding refunds and returns for artwork purchased on our platform.

1. Final Sale

  • Due to the unique and exclusive nature of our artwork, most sales are considered final.
  • Refunds or exchanges are only applicable if the artwork is received damaged, defective, or significantly not as described.

2. Damaged or Defective Artwork

  • If your artwork arrives damaged or defective, please contact us within 7 days of receipt at info@startopinn.com or call (620) 221-0496.
  • Provide a detailed description of the issue along with clear photographic evidence.
  • Once the issue is verified, we will offer a replacement, repair, or refund as appropriate.

3. Not as Described

  • If the artwork you receive is significantly different from its online description, please notify us within 7 days of delivery.
  • We may request additional documentation or images to verify the discrepancy, and if confirmed, will arrange a refund or exchange.

4. Return Procedure

  • Upon approval of your return request, you may be asked to return the artwork in its original condition and packaging.
  • For returns due to an error on our part (e.g., damaged, defective, or misrepresented item), Startopinn will cover the return shipping costs.
  • If you wish to return the artwork due to a change of mind, you will be responsible for the return shipping costs, and any original shipping fees may not be refundable.

5. Processing Time

  • Once we receive the returned artwork and confirm its condition, approved refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.

6. Custom or Commissioned Artwork

  • Custom or commissioned pieces may have separate terms outlined at the time of purchase.
  • Please review those terms carefully, as custom orders may not be eligible for returns or refunds.

If you have any questions or require further assistance regarding our Refund and Returns Policy, please contact our customer service team at info@startopinn.com or call (620) 221-0496.